From an original article by Joseph Grenny (Harvard Business Review)
Feedback is not just for students! As working professionals we also have to receive feedback on our own performance; from students, peers and senior managers. How do you give or receive negative feedback? I have re-written Joseph Grenny’s article in easy to read English, and I have linked to the original story at the end of this version. There is also a vocabulary list for the less common words that Grenny has used in the article he wrote for the Harvard Business Review.
The Key to Giving and Receiving Negative Feedback
Richard manages a large organisation producing a billion dollars of product every year with a 10,000 person workforce. Richard is good at his job, and he is respected by others in his industry. I met Richard and his team every week when I was an organisation development consultant. Someone from the human resource team asked Richard to take part in a new programme called “360 Feedback”. This allowed the boss to give feedback on the workers’ performance and the workers to give feedback on the bosses’ performance (360 degrees).
Top 3 tips for giving learner feedback snakes and ladders style
Feedback is not a reward, it’s not a congratulatory pat on the back for the good players, nor a punishment naming and shaming the losers; it is just another roll in your turn as you play the learning game. When we play snakes and ladders (I’ve also heard it called chutes and ladders), it’s not all up-up-up the ladder; there’s also a lot of sliding down snakes as well. That’s why it’s so much fun.
Learners need feedback to let them know where they are right and where they are wrong. If they are wrong, they also need to be told how to make it right. Here are three top tips to help teachers give better feedback.